view guide
services
We offer set up and take down, as well as delivery and pick up options so you don’t have to worry about a thing. We also offer design and creative services to help your vision come to life.
1. Browse our Inventory
View our rental products online on the “rentals” page. Submit a quote request if you know exactly what you would like to rent or book a consultation to see the items in person.
2. Book Consultation
Contact us to meet with one of our consultants to see interested products in person, talk through what you might need, and/or have us give you our recommendations.
3. Receive a Quote
There is no commitment with a quote. Feel free to have items be added or removed as you consider your plan, design, and budget. *Note: Rental product included on your quote is not held.
4. Pay Deposit
To reserve your items for the day/s of your event, we require a 25% non-refundable down payment. Until this point, we can not commit to having your desired items for the day/s of your event.
5. Final Confirmation
2-3 weeks prior to your pick-up or delivery date, we will contact you for final confirmations. Many customers adjust their quantities to reflect their rsvp’s.
6. Final Payment
The remaining payment of your rentals is due either upon pick up or before our staff sets out to deliver.
7. Pick up / Delivery / Set up
We want you to receive your rental items in a way that is convenient for you! You can schedule to pick up your items during our office hours or schedule additional services, such as, delivery and/or set-up.
8. Enjoy your event
Celebrate with the people who matter most to you!
9. Drop off/ Pick up /Takedown
You can choose to drop off all your rentals yourself after the event is over, we can come pick up the prepared rental items, or we can come to help take down at a time you request.
10. Count and Void Pre-Authorization
Once your rental items are returned, our staff will count to ensure all items have been returned.
2. Book Consultation
Contact us to meet with one of our consultants to see interested products in person, talk through what you might need, and/or have us give you our recommendations.
We will try our best to replicate a simplistic table setting for you to see options of colours, fabric, and/or decor ideas to see if you like the created vision for your event.
Feel free to bring colour swatches, pictures/diagrams, dimensions, and/or other items that could help you decide what rental products you would like to book.
5. Final Confirmation
2-3 weeks prior to your pick-up or delivery date, we will contact you for final confirmations. Many customers adjust their quantities to reflect their rsvp’s.
We ask for any necessary quantity adjustments to be made before a week of pick-up or delivery, otherwise additional changes may be applied.
6. Final Payment
The remaining payment of your rentals is due either upon pick up or before our staff sets out to deliver.
We take a pre-authorized security deposit on a credit card upon pick-up of the rental items or before items leave our building for delivery. The security deposit is (equivalent to) 20% or a minimum of $50 (whichever is greater) of the rental total stated on your reservation/contract. As long as all items are returned this hold gets voided.
9. Drop off/ Pick up /Takedown
You can choose to drop off all your rentals yourself after the event is over, we can come pick up the prepared rental items, or we can come to help take down at a time you request.
Pick up and take down require additional service charges depending on the location and the type and quantity of the rented items.
10. Count and Void Pre-Authorization
Once your rental items are returned, our staff will count to ensure all items have been returned.
If items are missing upon return or returned with intentional and/or excessive damage, this cost will be charged to your credit card left for the pre-authorization. We only process the cost of replacing or repairing the items and any remaining amount will be released back to the card that was left.
If missing items are returned after, a credit will be issued back to the credit card and late return fees may apply.
frequently asked questions
We require a 25% non-refundable and non-transferable deposit to reserve your rental items. Your deposit is not due by a specific time, however, the sooner the better as all rental items are held on a first come first serve basis.
Dishes can be returned dirty since we clean and sanitize all dishes before sending them out again. We do greatly appreciate when plates are scraped of remaining food and stemware is emptied of any beverages.
We only set up items rented from LCR. We do not want to be held responsible for items that we do not source in cases of breakage or not matching the design plan.
The deposit is non-refundable and will hold the items for your event, so they will not be rented out to someone else. If an item is cancelled from your reservation, you will lose 25% of that item.
The cost of rental for an hour or for 5 days is the same. Rental prices only increase at a week. During our busy season, we rent out primarily over the weekend. In this case, we ask all items to be returned Monday morning to clean and service the items for the next weekend.
Delivery and/or pick-up of your rental items is not included in your rental agreement unless it is specifically outlined in your reservation/contract. This service is available at an additional cost at a starting rate of $50 within city limits. Anything outside of Steinbach has a per km cost added. Additional charges apply if a trailer is required for delivery or pickup.
This service is available if arranged in advance. We offer two delivery windows, morning (AM) and afternoon (PM). We aim to deliver and/or pick-up between 9am-1pm for the AM delivery window and between 1pm-5pm for the PM delivery window. We do not offer exact time deliveries or pick-ups due to unforeseen delays. If you are requiring a specific window for delivery or pick-up, extra charges may be applied to ensure we have proper staff in place to meet that request.
Unfortunately, set-up and take down cannot be quoted until our team knows the amount of items that need to be set-up and when they need to be set-up. Once a quote has been made with the desired rental items, one of our consultants would be happy to quote you on set-up and/or take down.
If set-up and/or take down needs to occur outside of our business hours, there will be a flat after hour service fee applied starting at $100.
We require a pre-authorized security deposit on a credit card before pick-up of the rental items or before items leave our building for delivery. The pre-authorization is (equivalent to) 20% or a minimum of $50 (whichever is greater) of the rental total stated on your reservation/contract. This amount is not charged, it is a hold and will be voided as long as all the items are returned and in good condition.
The damage waiver is 3% of your rental order and is included in your reservation. The damage waiver covers all accidental damage (up to 3%) and basic wear and tear.
We try our best to have all the items ready for when you need them. Let us know when you would like to pick up your rental items and we will try our best to accommodate.
Our limitations are during the busy season when items are usually returned on Monday and all items to be cleaned and serviced before they go out again.
If pick up and/or drop off needs to occur outside of our office hours (Monday through Friday from 9:00am – 4:00pm) there will be an after hour charge starting at $100.
You may use real candles in our candle holders/vases, however there are a couple things to note. Our damage waiver does not include damage caused to our linens from real candles (wax or burn marks). If extra cleaning is required to remove wax from linens or vases there will be additional charges applied.
LCR will contact you 2-3 weeks prior to your event to confirm your final guest count. We ask for any and all changes to be made one week prior to your pick-up or delivery date.
Please see the attached link.
Please see the attached link.
All of our linens come pressed and folded in plastic bags. Other than large furniture items, the rest of our rental items come in crates or boxes. All items should be returned how they were received, except for our linens. Linens should be returned in linen bags that will be provided with your order.
This is a great question. We have 4 standard size tablecloths.
Lap length for a round table (60” round – seats 8)
- 85” x 85” (include diagram)
Floor length for a round table (60” round – seats 8)
- Round 120” (include diagram)
Lap length for a rectangle table (8ft long – seats 8)
- 60” x 126” (include diagram)
Floor length for a rectangle table (8ft long – seats 8)
- 90 x 156” (include diagram)